Five Key Success Factors for Difficult Conversations | BecomeALeader

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It’s important to acknowledge the impact that emotions are having on your negotiation or delicate conversation, but instead of “getting caught up in every emotion you and others are feeling, turn your attention to what generates these emotions,” Fisher and Shapiro advise: focus on core concerns. Though often unspoken, core concerns are no less real than tangible interests, the authors explain; they are the “human wants that are important to almost everyone in virtually every negotiation.”

Five core concerns stimulate most of the emotions that arise in any difficult conversation:

1. Appreciation

2. Affiliation

3. Autonomy

4. Status

5. Role

via Five Key Success Factors for Difficult Conversations | BecomeALeader.